Q1: What are Oops Box toys?
A: "Oops Box" toys are items with damaged packaging caused during transit - such as dents, creases, or small tears on the outer box. The toys inside are brand new, unopened, and fully functional.
Q2: Is the toy itself damaged?
A: Not at all! Only the packaging is affected. The toy inside is untouched, complete, and works just like any full-priced item.
Q3: Can I return or refund an Oops Box toy?
A: No. All Oops Box items are final sale and cannot be returned, refunded, or exchanged. Please make sure you're comfortable with the packaging damage before placing your order.
Q4: How bad is the packaging damage?
A: The level of damage varies from item to item. It may include minor dents, scuffed corners, or small tears, but we guarantee that the product itself is unaffected and safe to use.
Q5: Why do you sell these damaged box toys?
A: Sometimes, during shipping, the outer boxes get slightly damaged even though the toys inside remain brand new. Instead of discarding them, we offer them at a discounted price to reduce waste and give them a loving new home!
