[{"title":"What are store credits?","content":"

Store credits are not cash. They are credits that can be used to discount your order at checkout on our website.

"},{"title":"How do I join the Rewards Program?","content":"

Anyone with a HeyKids account is automatically enrolled in the Rewards Program.

No separate sign-up is required - just log in to start earning store credits.

"},{"title":"How can I earn store credits?","content":"

You can earn store credits by purchasing eligible products from HeyKids and completing qualifying actions (such as leaving a review).

Details of how to earn credits will be clearly shown where applicable.

"},{"title":"How do I use my store credits?","content":"

Simply log in to the account that has store credits and place an order.

If you have available store credits, they will automatically appear on the checkout page, where you can apply them to your purchase.

"},{"title":"Do store credits expire?","content":"

Currently, store credits do not have an expiry date. If our policy changes in the future, we will notify customers in advance.

In the event that HeyKids ceases operations, all unused store credits will be void. HeyKids reserves the right of final interpretation.

"},{"title":"Can store credits be withdrawn or converted to cash?","content":"

No.

Store credits cannot be withdrawn, transferred, or exchanged for cash. They can only be used for purchases on the HeyKids website.

"},{"title":"What happens to store credits if I refund an order?","content":"

If an order or product is refunded:

"},{"title":"Can store credits be used with other discounts or promotions?","content":"

In most cases, store credits can be used together with other promotions, unless stated otherwise.

Final eligibility will always be shown at checkout.

"},{"title":"Why haven’t my store credits been approved yet?","content":"

If your store credits are earned through actions such as reviews:

If you believe there is an issue, please contact our customer support team.

"}]

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